Who we helpPlastic & Aesthetic Surgery Practice
From first search to post-op follow-up, one connected path.
New inquiries arrive from your website and your Google profile, often after hours.
Request a free 20-minute consultation
Where the work stalls
- Inquiries that arrive in the evening sit until a coordinator can reply.
- Coordinators repeat the same answers about procedures, preparation, and recovery.
- Consult notes, op notes, and post-op instructions take surgeon time to write from scratch.
- Follow-up calls and review requests depend on someone remembering to send them.
Illustrative workflow
Search to post-op follow-up
- Search or Google profile, Patient
- Practice website, Patient
- Chat assistant answers approved questions and takes a consult request, System
- Coordinator queue, Staff
- Consult documentation draft, System
- Surgeon review, Clinician
- Op-note and post-op instruction drafts from approved templates, System
- Follow-up task, Staff
- Post-visit review request, System
Your coordinators answer the same questions about procedures, consultations, and recovery while they work to book the next consult. After the visit, consult notes, op notes, and post-op instructions still have to be written, reviewed, and sent. Each handoff is a place where a patient waits or a task slips.
Illustrative workflow. The final steps depend on your systems, permissions, and clinical review process.
Boundaries
- No automated candidacy decisions, consent, pricing quotes, or treatment advice. Those stay with your surgeons and staff.
- The chat assistant answers only from information your practice has approved and hands clinical questions to staff.
- If someone describes an urgent concern, the assistant tells them to call 911 or go to the nearest emergency room.
- Every patient gets the same review request. We never filter requests to happy patients or offer anything in exchange for a review.
- Before-and-after photos stay in your existing photo system. This workflow does not store or handle them.
How the workflow runs
Before the first call, we build or rebuild your website, keep your Google Business Profile current, and connect online booking where your practice-management system supports it. A chat assistant we set up for your practice answers approved questions after hours, including how consultation fees, deposits, and financing work at your practice, and passes consult requests to your coordinator.
After the consultation and after surgery, notes and post-op instructions are drafted from templates your surgeons approve. Nothing leaves draft without the surgeon's sign-off. Follow-up tasks get a named owner, and every patient receives the same short review request.
You can start with one piece, such as the website and front door or consult documentation. We map the process with your team, build that piece, train the people who use it, and add the next step once it is working.
Services in this workflow
Which part of the work needs to work better?
Bring one recurring problem to a no-cost introductory consultation. We will discuss your current process and whether a focused AI engagement makes sense.